Cancel & Refund Policy

Last updated: 20 May, 2024

1. Introduction

At Zoonix TV, we strive to provide the best service to our valued customers. We understand that there may be circumstances where you need to cancel a subscription or request a refund. This policy outlines the terms and conditions under which cancellations and refunds will be processed.

Cancellation Policy:

Subscription Cancellation:

You can cancel your Zoonix TV subscription at any time through your account settings on our website or by contacting our customer support team. Cancellations will take effect at the end of the current billing cycle. You will continue to have access to Zoonix TV services until the end of the paid period. No partial refunds will be issued for the remaining period of a subscription.

Service Cancellation:

If you wish to cancel a specific service or add-on, please log into your account and follow the cancellation process or contact our customer support team. Service cancellations will be effective immediately, and access to the service or add-on will be terminated upon cancellation.

Refund Policy:

Subscription Refunds:

Refunds for subscriptions are not generally provided. However, exceptions may be made in special circumstances, such as billing errors or technical issues preventing access to the service. To request a refund, please contact our customer support team within 7 days of the billing date. Refund requests made after this period will not be considered.

Service Refunds:

Refunds for specific services or add-ons are not typically provided unless there is a technical fault or error on our part. For eligible refund requests, contact our customer support team within 7 days of the service activation or issue occurrence.

Shipping & Delivery

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